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I’ve seen AI’s presence in the workplace discussed more times than I can count. This topic is wildly popular, and for good reason. It’s applicable to virtually every role and industry. We seek efficiency, an unbiased “peer” to bounce ideas off of, and a tool to enrich language and identify insights.

There are numerous articles and perspectives out there around when it’s appropriate to use AI and when it’s not. Essentially a “how to” guide for using it the correct way. How to leverage AI enough to stay relevant and not fall behind, but not to an extent that takes authenticity away from organizations. 

You may wonder, if there’s so much out there already, why am I writing about it now? It’s because the world I’m living in is niche and less inundated with AI guidance. We may read up on general marketing and branding advice but as it pertains to messaging strategy and developing a brand’s voice specifically, the landscape feels scarce. As Chi Nguyen, our VP of Strategy and Messaging, calls out—

Of course, we can turn to AI for certain aspects of the process like research, competitive analysis, pressure testing, etc. Our team embraces this innovative technology often. I personally might be known as the team member who embraces it a little too often at times. Who can resist a superhuman colleague at their fingertips?! 

However, nailing your brand’s voice is something I believe only the real ones can accomplish. At Innovent we use proven methods that require in-person interactions — executive alignment sessions, internal workshops,and external interviews to name a few. We develop a Messaging Platform and Handbook through deep collaboration with leadership and subject matter experts. A strategic foundation is delivered, giving your organization an instrumental tool that only discerning, empathetic, human-experts can construct. 

It may not be as overt as "We're handing our corporate messaging over to AI". It may look like an overloaded Marketing Director with competing deadlines. It could be a trusting team who minimizes the disadvantages of, what is now, a conventional tool. Or even a group of executives with limited resources looking for swift guidance.

Artificial Intelligence doesn’t (and shouldn’t, in my opinion) know confidential information coming from your C-Suite to inform your brand’s story. The complex nature of your organization’s competitive advantages, internal challenges and unique positioning for growth shouldn’t be public knowledge. The road to developing your Corporate Messaging Strategy should be an intimate and genuine experience. After all, the purpose of your brand’s voice and story is to connect to your human audience. 

My perspective of AI’s role in a brand’s messaging is just that – my perspective. With that being said, I’m intrigued to know if other individuals and/or companies find as much value in a trusted partner and have fully considered the pros and cons of leaning on AI in such an impactful area. As we say at Innovent, “Your story is your most powerful asset”.

My question is: Who, or what, will you rely on to tell your story in 2026? 

Whether you’re starting from scratch, need a revamp or simply want a set of expert eyes on your existing corporate messaging, we have a team of strategists who would be thrilled to work alongside you! Feel free to connect with us on LinkedIn or visit GoInnovent.com to learn more about our approach.

Caitlan Ropson
|
Director, Strategic Growth
January 13, 2026

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